Night Auditor
Part-time

Home2 Suites by Hilton Philadelphia - Convention Center
Philadelphia, PA

Posted November 22, 2021

The Night Auditor is our late evening  / early morning ambassador of good will and great service.  He / she verifies daily accounting activity and is responsible for the accurate compilation of all reports for management's review the next day. A Front Desk Agent greets our guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. 

this professional complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Impresses guests with quality and timely service in a pleasant and friendly manner.

This position requires an overnight shift.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reviews room and tax postings for accuracy.

Balances department totals.

Ensures all house charges are posted accurately and in a timely fashion.

Balances ledgers.

Completes all room night audit reports.

Balances all credit card room charges.

Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell / up-sell strategies.  Accommodate special requests when possible. 

Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

Answer inquiries about hotel services, in-house events, directions, local attractions, etc.  Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.

If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.

Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

Perform special projects and other responsibilities as assigned. 

Participate in task forces and committees as requested.

Consistent professional and positive attitude and actions when communicating with guests and associates.

Ensure maintenance problems are promptly reported through proper channels.

Practice safe work habits and comply with sanitary, safety, security and emergency procedures. 

Check with manager/supervisor before leaving work area for any reason.

Any other tasks/duties as requested by management.

Education and Experience

High school education or equivalent experience. 

One to two years of customer contact experience.

Night auditor experience preferred.

Guest service, basic accounting, and familiarity with hospitality industry practices preferred.

Skills and Abilities

Ability to work an overnight shift.

Familiarity with basic accounting principles and practices.

Ability to understand and provide friendly guest service. 

Ability to follow an appropriate course of action based on policies and procedures. 

Ability to operate a computer, calculator, phone and other office equipment. 

Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities. 

Working Conditions & Physical Effort

Work is normally performed in an interior hotel environment.  While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax.  Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.  The job requires close vision with or without corrective lenses.  This position may be required to operate a motor vehicle.

Notice

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.


Home2 Suites by Hilton Philadelphia - Convention Center

248 Room Extended Stay

At A Glance

Located just yards from the Philadelphia Convention Center, this hotel is a smart choice if you are here on business, or just to explore everything that the city has to offer. With some of Philadelphia's biggest corporate headquarters in walking distance, and Metro and mainline train stations within a couple of blocks, getting around is easy. Be sure to take some time out after a busy day to indulge in the great local shopping and dining. Experience some of the culture which the City of Brotherly Love is famous for with a visit to historic City Hall and the iconic Liberty Bell.

Settle in to your great value and spacious studio or one-bedroom suite at this Philadelphia Convention Center hotel. Movable furniture, plenty of storage, a living area with a comfy sofa bed and a fully equipped kitchen means you can live the way you want to. Stay connected with complimentary WiFi as you kick back and catch a favorite program on the 42-inch flat-screen TV. Start the day with a complimentary Inspired Table™ breakfast and unwind in the evening with a swim in the saline pool. The Spin2Cycle concept fitness and laundry area lets you work out while your clothes are cleaning.

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