Front Desk Agent

Renaissance Fort Lauderdale Hotel
Fort Lauderdale, FL

Posted December 1, 2021

 “A $1500.00 Hiring Bonus is available for This Position! *”!!!

We are excited to announce our current opening of Front Desk Associate. Being a part of this team you will have the unique opportunity to make a tremendous impact on the way the Hotel look as well as to provide superb customer service to our guests.

If you are driven by service, have a great attitude and always go above and beyond PLEASE apply NOW!

Position Summary:

The Front Desk Agent greets guests, processes check-ins and check outs, issues room keys, answers questions, and resolve guest requests in a safe and efficient manner in compliance with policies and procedures, brand standards, and federal, state and local regulations. Process guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operations:

  • Consistent professional and positive demeanor when communicating with guests and Ambassadors.
  • Process guest check-ins and room assignment following the hotel’s rate structures, discounts, and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions to local attractions, answering phone, etc.
  • Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and as appropriate, take same day and future reservations and cancel room reservations according to policies and procedures.
  • Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
  • Any other tasks/duties as requested by management.

This position requires WEEKENDS, HOLIDAYS and a FLEXIBLE SCHEDULE!

Benefits we provide to our AMAZING Ambassadors:

  • PTO
  • Health
  • Dental
  • Vision
  • Supplemental benefits
  • 401K
  • 401K matching
  • Hotel discounts
  • Free lunch
  • Much more!!!!

The Wurzak Hotel Group (“WHG”) is a Philadelphia based, vertically integrated owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG gains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation and a tight focus on the operational details.

The Wurzak Hotel Group (“WHG”) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Renaissance Fort Lauderdale Hotel

236 Room Hotel

Our Hotel

Our Fort Lauderdale Cruise Port hotel near Port Everglades is perfectly situated in the heart of Fort Lauderdale’s Vibrant 17th Street Cruise District. We are located at the entrance to Port Everglades and the Broward County Convention Center, 5 minutes from Fort Lauderdale Beach, downtown Fort Lauderdale and Las Olas Blvd. Hop on the Water Taxi, we’re steps from the stop. If arriving by plane, we’re only 10 minutes from Fort Lauderdale International Airport (FLL) and while renting a car is easy, the Sun Trolley is a unique way to get around. Our newly renovated lobby, restaurants and guest rooms provide a contemporary coastal feel. Guests can relax under swaying palm trees, catch a nap in a pool-side cabana, or sip cocktails under the Fort Lauderdale sun. Whether starting or ending the day, our culinary team will awaken the senses. Guests an sip locally roasted coffee at Calusa Coffee Bar, treat themselves to a locally-inspired meal at Bistro 17, or enjoy craft cocktails & local beers at R Lounge.

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