Director of Housekeeping

Home2 Suites by Hilton Philadelphia - Convention Center
Philadelphia, PA

Posted January 5, 2022

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The Director of Housekeeping reports to the General Manager and is responsible for the planning, organization, development and direction for the overall operation of the Housekeeping Department in accordance with hotel and brand guidelines, and as directed by the General Manager, to assure that the highest degree of sanitation and cleanliness is maintained at all times.

Essential Functions

  • Directs Housekeeping staff in the fulfillment of project assignments within budget, with quality, and on schedule.
  • Supervises staff, which involves direct and indirect responsibilities for interviewing, selection, training, motivating, wage and salary administration, performance appraisal, developing policies and developing procedures to ensure achievement of goals.
  • Evaluates safe work practices in job performance reviews.
  • Maintains the care and use of supplies, equipment, etc. and the appearance of Housekeeping areas, and performs regular inspections of public areas and rooms for sanitation, order, safety and proper performance of assigned duties.
  • Performs regular inspections of rooms and common areas for sanitation, order, safety, and comfortable environment.
  • Assures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times.
  • Inspects storage rooms, utility and janitorial closet, etc., for upkeep and supply control.
  • Requisitions all Housekeeping supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment.
  • Develops and maintains written policy and procedures for housekeeping and laundry services and activities with other related departments.
  • Communicates with supervisors/managers to adequately plan for Housekeeping services and activities.
  • Coordinates Housekeeping/Laundry services and activities with other related departments.
  • Processes payables efficiently, according to policies and procedures.
  • Prepares and plans the Housekeeping Department’s budget and submits to the General Manager for review and approval.
  • Seeks out novel methods and principles, and incorporates them into existing Housekeeping practices.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Ensures maintenance problems are promptly reported through proper channels.
  • Complies with all company policies and procedures.
  • Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
  • Writes shift reports including reports on any incidents of theft, accidents or injuries when assigned.
  • Attends department and staff meetings as scheduled.
  • Responds to guest requests, concerns and problems to ensure guest satisfaction.
  • Reports any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
  • Any other tasks/duties as requested by management.


  • High school diploma/GED.
  • Minimum seven years related housekeeping experience.
  • Minimum 3-5 years’ experience in a supervisory capacity.
  • Familiarity with hospitality industry practices required.

Skills and Abilities

  • Leadership ability and willingness to work harmoniously with and to supervise professional and non-professional personnel.
  • Good human relation skills as well as strong verbal and written communication skills to effectively deal with people at different organizational levels both inside and outside the company.
  • Well-developed problem solving skills and ability to develop conceptual alternatives.
  • Ability to seek out new methods and principles and willingness to incorporate them into existing housekeeping practices.
  • Familiarity with Microsoft Office, including Outlook, Excel, and Word.
  • Good computer skills and the ability to learn new software programs.
  • Attention to details, good organizational skills, and efficient time management.
  • Ability to follow an appropriate course of action based on policies and procedures.
  • Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
  • Ability to satisfy the legal requirements for employment within the jurisdiction.

Home2 Suites by Hilton Philadelphia - Convention Center

248 Room Extended Stay

At A Glance

Located just yards from the Philadelphia Convention Center, this hotel is a smart choice if you are here on business, or just to explore everything that the city has to offer. With some of Philadelphia's biggest corporate headquarters in walking distance, and Metro and mainline train stations within a couple of blocks, getting around is easy. Be sure to take some time out after a busy day to indulge in the great local shopping and dining. Experience some of the culture which the City of Brotherly Love is famous for with a visit to historic City Hall and the iconic Liberty Bell.

Settle in to your great value and spacious studio or one-bedroom suite at this Philadelphia Convention Center hotel. Movable furniture, plenty of storage, a living area with a comfy sofa bed and a fully equipped kitchen means you can live the way you want to. Stay connected with complimentary WiFi as you kick back and catch a favorite program on the 42-inch flat-screen TV. Start the day with a complimentary Inspired Table™ breakfast and unwind in the evening with a swim in the saline pool. The Spin2Cycle concept fitness and laundry area lets you work out while your clothes are cleaning.

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