Front Desk Agent

Sheraton Reston Hotel
Reston, VA

Posted January 12, 2022

First impressions count! You set the tone for guests at arrival, during their stay, and when they leave. If you enjoy interacting with people and thrive in a fast-paced environment. Sheraton Reston is looking for you!

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests following our policies and procedures, federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform any other job-related duties as assigned.

Requirements

Education and Experience:

  • High school education or related experience.
  • 1 year Front Desk experience for a full-service hotel is preferred.
  • Marriott Brand Experience is a plus

Benefits

Full-Time Benefits Available!

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K
  • AMAZING HOTEL DISCOUNTS!
  • AND MORE!

Sheraton Reston Hotel

298 Room Hotel

Our Hotel

In the middle of all that Northern Virginia has to offer, we're moments from Dulles International Airport and a short drive to the nation's capital. Among our neighbors are Reston National Golf Course, Reston Town Center and Virginia historical sites. The hotel is just steps from Reston National Golf Course, where our guests enjoy exclusive discounts. We also offer 22,000 square feet of great meeting space. When it's time to catch up with colleagues or check in with friends, our computer workstations keep guests connected. Our smoke-free guest rooms feature natural light and sweeping views of the golf course or garden, plus upgraded furnishings, luxurious showers. Business travelers will enjoy our private Club Lounge.

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